Suppliers are a source of competitive advantage for your business.
- Integrating them into your e-business initiative not only makes your procurement process more efficient but also allows you to offer faster delivery times to your customers.
- Automated stock control and push throughout the supply chain, supplier quality control and new part number creation are often key modules when extending your e-business to an integrated supply chain.
Distributors and resellers require a similar degree of care as your direct sales force.
- Extranets with collaborative and training tools allow you to ensure that your distributors and resellers are fully up-to-date with your latest product news and have the necessary presales support to win new business.
- Volume discounts, dedicated account management and credit limits are examples of the typical features deployed in a B2B e-commerce project.
In the average company, 20% of clients represent 80% of revenue.
- The combination of e-commerce and extranet represents a powerful means to strengthen partnerships with your corporate clients.
- Enabling your customers to place customer service requests online, trace orders or to administer their accounts frees up your staff whilst increasing your ability to provide better service.
- Hierarchical accounts, contract pricing and automated service alerts form an integral part of B2B applications.