Process Improvement
When changing over to electronic workflows, it is important to distinguish between:-
- Conversion of a paper based process into an electronic process
- Re-engineering or changing of the process
It is recommended that you start with fairly well established processes and automate them in order to start realising the immediate benefits of business process automation.
When handling more complex processes, it is often very tempting to begin a lengthy process of streamlining or re-engineering the process. This may be because whilst a process is being analysed, people realise that what they thought was an established process, in practice has many unwritten rules and steps. This can result in long delays before implementation of your automated workflow, but because Intelligent WorkFlow is so agile, you can begin the process with established procedures and adapt your workflows at a later stage to fit your re-designed processes.
Intelligent WorkFlow offers some powerful tools that let you streamline and improve your processes once automated.
The workflow statistics show which steps take the longest or cause iterations and bounce backs in the process. If you find out that either certain people or certain process steps are frequently referred back for amendments or further information, then you have an opportunity to find out how to streamline and further improve the process.