HelpDesk

Did you know that 30% of help desk calls are about the status of a previous call?

Smart Media HelpDesk has a powerful employee self-help that allows users to search through the knowledgebase and log calls via the intranet.

And what's best, they can monitor the status of the call via the intranet, thus significantly reducing the load on your helpdesk staff.

The Smart Media HelpDesk is a fully functional help desk product that can be part of your intranet or stand-alone.

It has one of the fastest call logging facilities on the market and the best support for employee self-help. It has been designed to support departments such as IT with the necessary tools to provide fast and accurate service to the rest of the organisation.

Simplicity, speed and ease of use have been the three dominant design guidelines of this product. This allows departments to reduce the need for training to a minimum level, making this module productive almost immediately after installation.

Full integration with the Intelligent Intranet means that users can track their own requests easily via the familiar intranet user interface.

The Smart Media HelpDesk increases the value of your intranet as an interactive communication tool, making it a critical factor for the implementation of your service strategy.

This page was printed from Smart Media(R) website at http://www.smartmedia.com/

For more information on intranets, extranets, enterprise content and document management,
e-commerce and web-based workflow solutions, call us on 01256 346454
from within UK or dial +441256346454 if you are calling from outside UK.

Smart Media(R) is a registered trademark of Smart Media Limited.