Benefits
Is your IT department still taking calls from internal users?
Did you know that 30% of help desk calls are about the status of a previous call?
Are you maintaining a separate set of user records on your help desk?
Intelligent Intranet Help Desk is 100% browser based help desk software that can be simultaneously operated both in a call mode and self help mode and handles calls from internal users as well as external callers. Seamless integration to Intelligent Intranet ensures that employees can log the calls and view status online via the intranet and that all the user details are automatically updated from the intranet user database.
The Intelligent Intranet Help Desk enables you to:-
- Dramatically reduce unnecessary status calls and improve customer service, as the help desk customers can check the log status online via the Intranet.
- Increase first time call resolution with the help of systematic problem analysis and resolution tools.
- Improve the quality of data available for the specialist by enabling end-users and help desk personnel to attach files to the log.
- Increase organisational effectiveness by enabling end users to search through the knowledge base and, only if they cannot find a solution by themselves, log the call directly to the specialist.
Suitable for:-
- Divisional or company wide IT Help Desk
- Property Help Desk for retailers and tenanted pub estates.
- Retail support or Retail Operations
- Defect tracking in R&D environments
- Technical support
- Service Desk
How much are you currently paying for the annual maintenance of your help desk software?
With the server based licensing and support, you may find it saves you money and improve efficiency when you upgrade to Smart Media HelpDesk.