Intelligent Intranet helps them to be shiny stars by giving them the information and tools at their fingertips.
Whatever your inbound mix - phone calls, emails, letters, social media, online forms, live chat - a well functioning intranet is a key tool for CSRs.
- Increase in first time call resolution as information is readily available
- Instant messaging allows you to broadcast vital customer messages to everyone
- Locate vital skills and experience in seconds
- Tools to help team leaders
- Consistency across call centres for training, customer service and policies
- Improved compliance with quality standards
- Increased co-operation between call centres
- Powerful e-learning platform
- Easy to use, hardly any training required
- Increased job satisfaction leads to lower staff turnaround
- Significant reduction in paper