• Products & Solutions
  • Intelligent Intranet
  • Intelligent Extranet
  • Intelligent WebCentre
  • Intelligent WorkFlow
  • Document Management
  • Invoice Management
  • Intelligent Catalogue
  • e-commerce
  • HelpDesk
• Services
• How to buy
• Company
• Contact Us

Call Centre Solutions

Intelligent Intranet together with Intelligent WorkFlow and Help Desk provides a versatile platform for call centre intranet and an enterprise wide knowledge base and offers a variety of facilities and benefits within this environment:-

Increase in first time call resolution as the powerful, yet easy to use knowledge base interface enables customer service representatives to access all the relevant information they will require in order to respond to customer queries as quickly and accurately as possible.

Call tracking and help desk software facilities for technical and retailer support to classify and process support calls.

Instant messaging that allows you to easily send notices and newsflashes to all staff or selected groups of staff.

Tools to help team leaders, for example, centrally crafted team briefings and team leader notes and checklists.

Business process automation software with electronic forms and workflows, to convert paper based processes to the intranet, providing operational efficiency, visibility and accountability as well as significantly reducing errors and avoiding duplication of work, as forms can be automatically pre-filled.

E-learning with follow-up with the ease of composing online training material and exam questionnaires together with the facilities to track who has accessed each section and who has not.

Co-operation and consistency amongst remote call centres is enabled through the sharing of a common knowledge base and thus encourages co-operation and innovation between managers, whilst maintaining tools to provide appropriate access controls.