Call Centres
- Increase in first time call resolution as information is readily available
- Instant messaging allows you to broadcast to everyone vital customer messages
- Locate vital skills and experience in seconds
- Tools to help team leaders
- Consistency across call centres for training, customer service and policies
- Improved compliance with quality standards
- Increased co-operation between call centres
- Powerfull e-learning platform
- Easy to use, hardly any training required
- Increased job satisfaction leads to lower staff turnaround
- Significant reduction in paper