Public Sector
The Intelligent Intranet enables all people at the council, its different departments and related organisations to share their knowledge, initiatives and best practices. In a contact centre environment, it ensures consistent and efficient service delivery from a single point of contact.
- Dynamic, easy to use and update content management facilities.
- Distributed content maintenance with different user and access rights.
- Real time publishing for instant information dissemination.
- User maintained Who's Who phone, address and skills database.
- Individual Directorate and department navigation sections.
- Better control and reduction in paper.
- Central document depository with document conversion module available to convert large word or excel documents into fast-loading browser viewable format.
- Multi-level access control to content and documents.
- Powerful search with ability to build your own taxonomy of words and abbreviations.
- Effective e-learning platform.
- Reduce costs in printing and copying as reports and documents can be distributed centrally.
- Closer co-operation between departments improves efficiency and service to citizens.
- Reduce duplication of information.