e-government
Our solutions enable local authorities and associated community service providers at all levels to cost effectively accomplish their electronic government initiatives.
Delivering e-information
Reliable multi-site content management is an essential foundation for e-government – delivering information across the Internet, interactive TV, via Contact Centres, mobile devices and public access terminals. Upgrade to Intelligent WebCentre and you can quickly deploy dynamic web sites offering the most accessible and up-to-date information for your citizens.
Interactive e-services
Add online forms, data capture and workflow to deliver services such as parking permits, scaffolding, tenant services – all complete with address validation and online payment facilities.
Relief for day to day operations
To achieve the targets set by central government, local authorities and police forces need to be able to identify quick wins in order to free up internal resources from routine tasks and enable the focus to remain on strategic initiatives.
The ability to locate information via a knowledge base and document management system, combined with improved collaboration tools within the authority and between partners is essential. The seamless deployment of streamlined electronic processes, efficient IT help desks with self-help, facilities management or streamlined expense processing all free up your valuable time so that you can focus on delivering value for citizens.
Contact centres
One stop contact centres are a powerful way to delight citizens in day to day operations. Intelligent Intranet with its powerful knowledge base and document management is the ideal solution to ensure contact centre operatives have all the relevant information to excel in customer service.